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The smartest way to fragrance your home with this app-based device, all at the touch of an app.
These carefully curated gift sets feature bestselling fragrances housed in ready-to-give boxes.
Due to the recent winter storm, you may experience delivery delays, please allow 4-5 business days for your order to be processed. But no worries, we will let you know as soon as your order has shipped.
Our warehouse is working to serve you. However, please understand that shipments may be delayed due to limited warehouse staff. Shipments may also be delayed due to the overwhelming number of deliveries being prioritized by FedEx through their network.
If you have any questions in the meantime, please do not hesitate to reach out to our Customer Service team please contact us at Customer Service at 1-888-979-6932 or via email at CustomerService@nestnewyork.com
Thank you in advance for your patience and understanding.
We want you to be pleased with your NEST NewYork purchase. If for any reason you are not completely satisfied, you may return or exchange an item within 30 days of purchase. Simply follow the guidelines below.
Note, there is an $8.00 return postage fee, which you can either have deducted from your refund or pay yourself to USPS. The item must be in like-new condition, unless defective when sold. "Like-new" means unopened, undamaged, unused, and salable.
Please inspect your order carefully upon arrival to report if any significant damage happened in transit. NEST New York reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition.
Returns that do not meet our policy will not be accepted. Certain items designated as ‘sale’ or discontinued are not returnable. If you decide to return one or more items purchased as part of a code promotion or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
To ensure a positive shopping experience for all of our customers, we may restrict or refuse future transactions at NESTnewyork.com for individuals identified as having an unreasonable return pattern. Sales to individuals who place corporate orders, resellers, and bulk purchasers are final. No exchange or return exceptions will be granted.
RETURNS BY MAIL
1. LOCATE YOUR ORDER NUMBER
To start your return, you will need to find your order number in one of the locations below:
- Top right corner of your packing slip
- Your shipping confirmation email NESTnewyork.com
- Or go to your account Order History
Please note, there is an $8.00 return postage fee which you can either have deducted from your refund or pay yourself to USPS.
START RETURN HERE
2.PREPARE YOUR PACKAGE
- Pack your return securely, in the original package if possible, and include your printed invoice.
- Affix your shipping label to the package, making sure no other tracking labels are showing.
3. SHIP IT
When your package is ready, you can ship it via FedEx:
For FedEx, drop it off at your nearest FedEx location.
4. TRACK IT
Click on the "Track Your Return" button in your return confirmation email to track the status of your return. Please allow 10-14 business days for the processing of your return by mail.
Refunds in the form of original payment can take up to one week to be credited back to your account.
If you have additional questions about your order, please contact us at Customer Service at 1-888-979-6932 or via email at CustomerService@nestnewyork.com
If you would like to cancel an online order after it has been placed, please contact us within 3 hours, during our business hours, by phone at 1-888-979-6932. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:• Item(s) not available.• Difficulty in processing payment information.• Cannot ship to the address provided.• A duplicate order was placed.• Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. If you choose to cancel the shipment of any item(s) and you placed your order using a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s).
If you are interested in placing a new order or if you have questions about a cancelled order, please contact NEST New York Online Customer Service at 1-888-979-6932 or via email at CustomerService@nestnewyork.com
Receive complimentary standard shipping on individual orders or shipments of $100 or more. No promo code is necessary at checkout for qualifying orders. If you are using a promotional discount code when placing your order, please note that shipping charges are calculated based on your merchandise order total after the discount code is applied to your order and before any applicable sales taxes are applied. When shipping to multiple locations, each individual shipment is subject to these same calculations.
Complimentary standard shipping is available within the 48 contiguous U.S. states only and excludes Alaska and Hawaii. Shipping rates for Alaska and Hawaii vary; please E-mail: CustomerService@nestnewyork.com for more information.
Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer.
Each order placed can only be shipped to one address at a time. Items in an order cannot be sent to separate shipping addresses.
Available to U.S. residents only.
If shipped via FedEx Ground, packages should be received within:
1-2-days for Eastern States (New England, Mid-Atlantic, Southeast)
2-3 days for Central States (Midwest and Gulf Coast)
3-5 days for Mountain and Western States
7+ days for Alaska and Hawaii
Offer valid only at www.nestnewyork.com
The health and well-being of our employees and partners is of the utmost importance to us. As we monitor this rapidly changing situation, we’ll continue to reassess and keep you, our valued customers, informed.
Our Customer Service team is still available to respond to any questions, concerns or feedback you may have. We are working from home and burning our favorite NEST scented candles. Our response time may be slightly delayed.
Our warehouse is open and working to serve you. However, please understand that shipments may be delayed due to limited warehouse staff. Shipments may also be delayed due to the overwhelming amount of deliveries being prioritized by FedEx through their network.
*Applies to FedEx Ground shipping within the 48 continental U.S. states only. Shipping rates for Alaska and Hawaii will vary.
All orders are shipped from our fulfillment center in New Jersey. Orders will be shipped via FedEx Monday - Friday, except on major holidays and the summer season. Orders placed on holidays and weekends will be processed within two (2) business days.
An additional fee of $25-$35 will be added to orders that are to be expedited.
Two-Day Delivery orders must be placed by 1 p.m. Eastern Standard Time (EST) Monday-Friday to be shipped that same day. Please note that Fine Fragrances Eau de Perfumes and Room Sprays are not eligible for Two-Day Shipping.
NEST New York will only ship to residential or business addresses.
We are unable to ship to P.O. Boxes.
If shipped FedEx Ground, packages should be received within:
NEST New York currently does not offer shipping items to more than one address on a single online order. We are working in being able to provide you with this feature soon. We thank you for your patience.
Shipping charges apply for each individual address. The shipping charge is based on the method chosen and the total of products being shipped to that specific location.
Shipping rates for orders going to Alaska and Hawaii are double that of the rates for the Continental U.S. for standard ground shipping. Unfortunately, we cannot ship two-day express outside of the Continental U.S.
With standard shipping, packages should be received within 7+ business days for AK and HI.
Offer valid only at www.nestnewyork.com.
NEST New York products can only be shipped to the 50 U.S. states at this time.
Due to the nature of our products, we try to limit the shipping time spent in warmer climates. NEST New York reserves the right to delay shipping without notice.
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