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FAQs


General

Where can I buy NEST New York products near me?

I would like to carry NEST New York products at my specialty gift / boutique store. How can I get more information about becoming a wholesale customer?

Does NEST New York test their products on animals?


Online Ordering and Payment Questions

How long does it take to process my order?

When will I be billed for my order?

How can I track my package?

What payment methods can I use to purchase my NEST New York product?

Why is my promo code not working?

Do you offer gift cards?

Your website says that the product I want to purchase is out-of-stock. What do I do? How will I know when it is back in stock?

What if the product I wanted is no longer available on your website?


Shipping, Delivery and Returns

When should I expect to receive my NEST New York shipment?

Why does your 2nd Day Air Shipping take so long?

What is your return policy?


Online Account

How do I manage my account login information?

How do I change my billing address on my account?

How do I change my shipping address?

How can I be certain your website secure?


Scented Candles

What are the ingredients in your scented candle wax?

What type of wax do you use in your scented candles?

Is paraffin wax toxic?

Do your fragrance oils contain natural ingredients (essential oils) or synthetic materials?

What kind of wicks do you use in your scented candles? Do they contain lead?

Is candle soot harmful?

Are scented candles triggers for asthma or allergies?

How do I maintain my scented candle and how long will it last?

Why doesn’t my candle smell as strong as it used to?


Reed Diffusers

What is a scented reed diffuser?

How do your scented reed diffusers work?

Can you give me tips on how to best use your reed diffusers?

How long will my reed diffuser last?

Do you sell fragrance oil refills for your scented reed diffusers?


Fine Fragrance

What is the difference between eau de parfum and eau de toilette? What about an eau de cologne?

Where and how should I apply fragrance on my body? What areas should I avoid?

Is spritzing perfume several times into the air in front of me and then walking into it a good way to apply fragrance?

Can I spray perfume on my hair?

Some people say to rub your wrists together right after applying perfume, but others say it compromises the scent. Which is accurate?

How do I make my fragrance last all day and throughout the evening hours?

What are fragrance notes?

What are fragrance accords?

Why does the scent of some fragrances last longer on my skin than others?

Do your fragrances contain natural ingredients (essential oils) or synthetic materials?

Why is my favorite perfume becoming less and less fragrant?

Why does my favorite perfume smell different on me than it used to. Did you change the formula?

Does perfume expire? If so, how long does it last before it expires?


Body Care

I care about the ingredients I put on my skin. What types of ingredients do you formulate your body care products with and are any of them tested on animals?

Can I spray the Body Mist directly on my clothes?

Does the shower gel have dual use? Can it also be used as a bubble bath?


NEST x Pura

How to Use Your Smart Home Fragrance Diffuser

What’s the lifespan of the Pura device?

How many sq feet would each device cover?

How long does each insert last?

Can both scents be used at the same time?

Am I able to move the device to different rooms?

Who do I contact if I'm not able to set up the device?

Will the Pura device be sold in different colors?


Ingredients

NEST New York ingredient List: Room Sprays, All Purposes Cleaners, and Dish Soaps.