Refund policy
We want you to be pleased with your NEST NewYork purchase. If for any reason you are not completely satisfied, you may return or exchange an item within 30 days of purchase. Simply follow the guidelines below.
Note, there is an $8.00 return postage fee, which you can either have deducted from your refund or pay yourself to USPS. The item must be in like-new condition, unless defective when sold. "Like-new" means unopened, undamaged, unused, and salable.
Please inspect your order carefully upon arrival to report if any significant damage happened in transit. NEST New York reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition.
Returns that do not meet our policy will not be accepted. Certain items designated as ‘sale’ or discontinued are not returnable. If you decide to return one or more items purchased as part of a code promotion or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
To ensure a positive shopping experience for all of our customers, we may restrict or refuse future transactions at NESTnewyork.com for individuals identified as having an unreasonable return pattern. Sales to individuals who place corporate orders, resellers, and bulk purchasers are final. No exchange or return exceptions will be granted.
RETURNS BY MAIL
1. LOCATE YOUR ORDER NUMBER
To start your return, you will need to find your order number in one of the locations below:
- Top right corner of your packing slip
- Your shipping confirmation email NESTnewyork.com
- Or go to your account Order History
Please note, there is an $8.00 return postage fee which you can either have deducted from your refund or pay yourself to USPS.
2.PREPARE YOUR PACKAGE
- Pack your return securely, in the original package if possible, and include your printed invoice.
- Affix your shipping label to the package, making sure no other tracking labels are showing.
3. SHIP IT
When your package is ready, you can ship it via FedEx:
For FedEx, drop it off at your nearest FedEx location.
4. TRACK IT
Click on the "Track Your Return" button in your return confirmation email to track the status of your return. Please allow 10-14 business days for the processing of your return by mail.
Refunds in the form of original payment can take up to one week to be credited back to your account.
If you have additional questions about your order, please contact us at Customer Service at 1-888-979-6932 or via email at CustomerService@nestnewyork.com